How to report a problem with SyncML

When syncing doesn't work for you, please report your problems to the sync@lists.horde.org mailing list. Obviously a post like "Help, it doesn't work! What can I do?" is not helpful. So please adhere to the following steps when reporting a problem to the mailing list:

1. Test preparations:
   1. Make sure you have a recent (stable or CVS) version of the framework and the relevant Horde applications involved. If using CVS code, make sure that you have actually installed the current framework (using the install-packages script in the framework directory).
      1. Make sure there's a directory /tmp/sync/, writeable by the webserver (chown wwwrun /tmp/sync). Clean this directory before starting the sync: rm /tmp/sync/*
      2. Turn on logging of PHP errors to a file: make sure you have an error_log entry in php.ini as described in the SyncHowTo FAQ section.
   2. Run a synchronization session; perform the actions you intend to do and that do not work.
   3. Report the problems to the mailing list. Please include the following:
      1. What version of Horde and SyncML are you using ("I'm using a CVS version from three days ago")
      2. Did any PHP errors occur during your test? ("No PHP errors showed up in the PHP error log")
      3. And finally: include the contents of the /tmp/sync/ log files in your post. If no such files have been created, report that.